About Symsafe
The people behind the SLAs.
The Symsafe Group of Companies has protected Australian businesses since 2003. We’re an Australian-owned managed service provider and cybersecurity specialist, with the same team and the same standards for over two decades.
Symsafe started in 2003 with a simple idea: that small and mid-sized businesses deserve the same calibre of IT and security as the enterprise — delivered by people who answer the phone and remember your name.
Today, we run a 24/7 service desk, led from Sydney during business hours and backed by our India NOC out of hours. We hold ISO 27001:2022 certification and support clients with sites across Australia, New Zealand and APAC. Around-the-clock security monitoring runs on a specialist MDR platform, with every escalation investigated and actioned by our own engineers; network operations are supported from our India NOC. We’ve kept the same posture the whole way through: technology, systems, people — in that order, because the people are what make the technology worth anything.
Most of our clients have been with us for over a decade. A few from the very beginning. That’s the number we’re proudest of.
Over two decades of continuous operation under the same ownership and the same name.
Northern Beaches head office, with the 24/7 service desk supporting clients across Australia, NZ and APAC.
:2022 certified since 2018 under JAS-ANZ accreditation. Audited annually.
Four things we don’t compromise on.
Not slogans. These are the operating principles a client can hold us to, and the ones we hire for.
Answer the phone
A real person who already knows your environment, not an anonymous script or a ticket queue. Our Sydney service desk leads during business hours, and our India NOC keeps cover running out of hours.
Security first
We were a cybersecurity firm before it was fashionable. Every engagement starts from the assumption that you will be targeted, because you will be.
Account for the work
Quarterly business reviews with the numbers in writing: tickets, incident response, security posture. The reports go to leadership whether they’re flattering or not.
Stay for the long run
We’re not optimising for the sale; we’re optimising for the decade. Most of our clients have been with us for more than ten years.
The people accountable for your environment.
Named, contactable, and the same faces year after year.
Founded Symsafe in 2003 and still sits in on the hard incident calls. Believes the SLA is a promise, not a marketing line.
The reason clients stay for decades. Looks after onboarding, account reviews, and making sure nobody feels like a ticket number.
Behind the leadership team: a focused Australian team of engineers, security consultants, and account managers, with 24/7 security monitoring on a specialist MDR platform and our India NOC for network operations.
