Hardware and software, sourced and supported.

End-user devices (laptops, desktops, monitors, accessories) across Lenovo, HP, Dell, Apple, and Microsoft Surface. Servers and infrastructure (HPE, Dell). Network gear (Ubiquiti, Cisco Meraki, Fortinet). Software licensing across Microsoft via our CSP, Adobe, and the major security platforms we deploy (SentinelOne, our MDR platform, backup vendors). Mobile devices and connectivity. The supporting consumables — docks, peripherals, KVMs, the long tail of small-ticket items that internal IT teams burn hours sourcing. The full lifecycle is included: configuration, asset tagging, deployment, and end-of-life data destruction. The honest limitation: we’re not the cheapest channel for one-off purchases of a single commodity laptop. Where a single device is the entire ask, online retail or a dedicated reseller can sometimes match volume pricing. We earn the procurement relationship by managing the full estate, not by undercutting Officeworks on a single order.

We hold supplier relationships across multiple distributors and direct-vendor channels — HP, Lenovo, Dell, Apple, Microsoft, HPE, Ubiquiti, plus the security and backup vendors we deploy. That’s deliberate: we don’t want to be in a position where a single supplier’s incentives shape our recommendation. Procurement margin is disclosed in writing per engagement — clients on managed-services agreements typically see procurement run at cost-plus, with the percentage stated in the contract rather than hidden inside the unit price. The honest part: we do have vendors we know better than others, because their kit is more common in our managed estate. Where two products are genuinely equivalent on capability and price, we’ll bias to the one our service desk has more reps on, and we’ll tell you that’s the reason: it makes warranty support and replacement faster.

Yes. Every device procured through Symsafe and managed under a Secure MSA is added to the asset register with serial number, purchase date, deployed user, warranty expiry, and the planned refresh date. The register is reviewed in the quarterly business review so refreshes get budgeted in advance rather than landing as surprise capex when a fleet of laptops hits four years old. Loss, damage, and end-of-life events are tracked through the same register, with secure data destruction recorded against the asset before it leaves your environment. The honest limitation: the register is only accurate if the workflow is followed. Devices that walk out the door under the radar — direct shipments from a department, BYO equipment that gets enrolled informally — won’t appear unless they’re brought into the process. We surface the gaps in the quarterly review rather than letting them accumulate.

Secure data destruction first, then either resale, redeployment, or recycling. Drives are wiped to NIST 800-88 standards, or physically destroyed where the data classification calls for it, with a destruction certificate issued against the asset record. Working devices with residual value are passed through an IT-asset-disposition (ITAD) partner for resale, with any proceeds returned to the client net of handling. Devices that aren’t economic to resell go to an e-waste recycler compliant with the National Television and Computer Recycling Scheme. Mobile devices follow the same flow with the additional step of removing them from the MDM enrolment and the carrier account. The honest limitation: ITAD resale values have collapsed in recent years for older fleets. We’ll tell you when the proceeds aren’t worth the handling. Sometimes the right answer is straight to recycling with the certificate, not a six-month resale cycle.