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IT consulting

Strategic IT advice, from operators.

vCIO and IT strategy consulting, delivered by people who run production environments, not slide-deck specialists. Quarterly or project-based engagements.

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IT consulting


Advice from people who operate.

Symsafe’s consulting practice exists for clients who don’t yet need a full managed-services engagement but want strategic IT advice from people who actually operate the technology they’re recommending.

Common engagements

  • Virtual CIO (vCIO). Quarterly engagement: strategy, budget, vendor management, board-level reporting.
  • IT due diligence. For M&A: environment assessment, risk register, integration plan.
  • Compliance readiness. Essential Eight, ISO 27001, SOC 2, APRA prudential standards: gap analysis and remediation roadmap. Sold standalone; no managed-services contract required.
  • Cloud strategy. Multi-cloud, hybrid, and repatriation analysis, all vendor-agnostic.
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Symsafe client on a call outside her office

Why others partner with us for Consulting

ISO 27001:2022 Certified
Symsafe Group of Companies adheres to the stringent ISO 27001 Information Security Management System Certification.
“We treat our clients’ business as our own”
Your systems are managed as if they were ours. That mindset shapes every recommendation, escalation, and after-hours call. We act in your best interest, not ours.
MSP experience in the technology space since 2003
Since 2003 we’ve supported businesses through every major shift in technology, from on-prem servers to cloud, and from antivirus to modern cybersecurity.

Technology that aligns

Partnering with Symsafe ensures technology tailored to your business goals.

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Maximise your business’ potential with Symsafe Consulting. Our expert team will ensure smooth and efficient operational systems, allowing you to focus on what you do best.

— Frequently asked

What buyers ask before signing.

What does IT consulting actually cover?

Project work that doesn’t fit inside a managed-services contract. Typical engagements: vendor selection (RFP support, shortlist evaluation, contract review), M&A IT due diligence (target-environment assessment, risk register, day-one and day-100 integration plan), architecture reviews (cloud landing zones, identity, networking, security posture), and compliance roadmaps (Essential Eight, ISO 27001, APRA CPS 234, SOC 2 readiness — gap analysis and remediation plan, not the audit itself). We also do vCIO engagements where a business wants senior IT leadership without hiring a full-time CIO. The honest limitation: we’re operators, not management consultants. If you need a 200-page strategy deck with a brand-name logo on the cover, we’re the wrong firm. We write recommendations the engineering team can actually execute.

Do we need to be a managed-services client to engage you for consulting?

No. We take standalone consulting engagements regularly, and for many clients that’s how the relationship starts — a discrete piece of advisory work, with no expectation that it leads anywhere else. If it makes sense to move into managed services afterwards, that’s a separate conversation with a separate scope. If it doesn’t, the consulting engagement ends cleanly with a deliverable you own. We don’t bundle consulting fees into a back-door sales process for the managed-services contract. The honest limitation: where a consulting engagement uncovers urgent remediation work — a critical exposure, a failing backup, a misconfigured tenant — we’ll quote that remediation separately. We’ll also tell you if it’s something another provider could do more cheaply.

What's the deliverable?

Written recommendations, risk-rated, with the reasoning behind each one, not a slide deck. A typical engagement produces a report covering the current-state assessment, the findings (each tagged by severity and effort), a prioritised remediation plan with rough cost ranges, and the decisions we’d recommend the executive team take. Where the engagement is a vendor selection, the deliverable is a scored shortlist against your weighted criteria, with a recommended supplier and the trade-offs documented. The point that matters: we don’t sell our own products inside the recommendation. If the right answer is a tool we don’t resell or a path we don’t deliver, the report says so. Advice from a consultancy that earns margin on the recommended outcome is structurally compromised, and we’ve designed the practice to avoid that.

How are consulting engagements priced?

Fixed-scope project pricing, scoped per engagement. We don’t sell consulting on a time-and-materials drip. Every engagement starts with a one-page scoping conversation, followed by a written statement of work covering the questions we’re answering, the artefacts we’ll produce, the people we’ll need access to, and the fixed price for the work. If scope changes mid-engagement, we re-quote the change rather than running a meter. Why fixed-price: it puts the planning risk on us, not on you. The honest limitation: that only works when the scope is genuinely well-understood. For genuinely open-ended discovery work — early-stage M&A, novel architectures, unfamiliar regulatory environments — we’ll quote a small, fixed-price discovery sprint first and re-scope the main engagement off that.

Contact us today to see how we can help your business.

Real engineers, a service desk that answers, and processes refined since 2003. Tell us what's not working and we'll tell you what we'd do about it.

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