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Sydney · Head office since 2003

Sydney IT support & cybersecurity.

Symsafe's head office is on the Northern Beaches, with the service desk and most of the engineering team within an hour's drive of every Sydney CBD client. On-site response within 4 hours metro-wide, every day of the year.

— On-site response
4hr

Sydney metro SLA for P1 issues requiring physical attendance.

— Coverage
Metro + Central Coast

Active client base across Sydney metro and the NSW Central Coast.

— Service desk
24/7

Led from our Dee Why office, with our India NOC covering out of hours. Phone, portal, email.

— Established
2003

Long-tenured Northern Beaches MSP, certified to ISO 27001:2022 since 2018.

01 — Find us

Sydney office.

Walk-in support by appointment. Most engagements run remotely or on-site at the client; the office hosts local staff + the regional service operations.

Sydney
-33.7544° S · 151.2887° E
— Symsafe Sydney

The Symsafe Group of Companies

Address
Suite 4, 825 Pittwater Road Dee Why NSW 2099
Hours
Office: Mon–Fri 8am–6pm Service desk: 24/7/365
02 — Areas served

Across the Sydney metro.

On-site response SLAs apply across the regions below.

Northern Beaches
Dee Why · Brookvale · Manly · Mona Vale
North Shore
Chatswood · St Leonards · Crows Nest · North Sydney
Sydney CBD
CBD · Surry Hills · Pyrmont · Ultimo
Eastern Suburbs
Bondi · Double Bay · Randwick · Maroubra
Inner West
Newtown · Marrickville · Leichhardt · Burwood
North West
Macquarie Park · Norwest · Castle Hill
South
Sutherland · Hurstville · Sylvania
Central Coast
Gosford · Erina · Tuggerah

Sydney is where Symsafe started and where the largest concentration of our team works. The Dee Why office leads the 24/7 service desk (our India NOC carries the out-of-hours shift) and hosts the executive team. From there we deliver on-site response across Sydney metro and the Central Coast within the published SLAs.

Most engagements are handled remotely via the service desk and RMM tooling. Where physical attendance is required — hardware failure, network re-cabling, secure device retrieval — Sydney metro clients are covered by the 4-hour P1 SLA.

— A Sydney client says it best

Sydney, since 2003. One IT partner.

“
Financial Decisions have been using Symsafe for our IT support since 2003. During this period the team at Symsafe have significantly expanded the breadth of their service offerings. We currently use Symsafe to manage our network and devices which can largely be done remotely, providing a high level of response. Since moving to the Symsafe Hosted Exchange solution, we have been able to reduce the complexity and risk of managing our onsite server. We have experienced a greater level of availability for our business email system and are more comfortable with the offsite management of the security and backup.
BrodFinancial Decisions